Hotline: 0902.317.767


Warranty policy and return

In order to create reputation and ensure the interests of customers when purchasing products at Hoang Bao designing company limited, we apply the following return and exchange support policy:

For customers in Ho Chi Minh City, you can contact directly / exchange / return at Hoang Bao designing company limited office at the public address at the end of the website:

Service time is from 9:00 am to 4:00 pm from Monday to Friday, excluding Saturday, Sunday and Tet holidays.

You can make free return and exchange within 7 days of receiving the goods for products ordered at Hoang Bao designing company limited

Products exchanged must be intact, show no signs of use and must still have stamps and labels. In addition, customers must keep the purchase receipt at to make a return or exchange

We will take the next steps to check product quality and conduct exchange / return or refund at your request and comply with the provisions of Section II of this policy.

I. Cases of return and exchange
1. Exchange goods according to customer needs

Items purchased from Hoang Bao designing company limited can be returned within 7 days from the date of receipt. We only accept returns for products that remain in their original condition, purchase invoices, and unused products, including:

- Packaging intact and packaging is not torn dented.

- Stamps / warranty cards, brand stamps, attached gifts (if any), etc. must still be complete and intact.

- Do not get dirty, scratched, broken, damaged, with a strange smell or signs of used.

Note: Products that do not meet the above conditions will be automatically returned to the registered address according to your order information.

2. Exchange returns not due to subjective reasons from customers

Hoang Bao designing company limited encourages customers to check the outside condition of the box and products before making a payment to ensure that the goods are delivered as ordered and the external condition is not affected. If this is the case, please refuse to receive the goods and immediately notify customer support so we have a timely solution. (Please note that further inspection steps such as product trials can only be accepted after the order is paid in full).

In case the customer has paid, received and then found the goods are broken, wrong content or missing goods, please immediately contact Hoang Bao customer support department designing company limited to be We support the next steps such as exchanging / returning products or sending missing products to customers ...

Note: After 48 hours from the day you receive the goods, Hoang Bao designing company limited reserves the right to refuse to support the claims according to the above content.

II. Mode of refund
Depending on the reason for returning the product, Hoang Bao designing company limited will have the finishing methods with the following details:

- Exchange and return according to customer needs: In this case, customers will be refunded (after deduction of order processing fee).

- Exchange and return for non-subjective reasons: Customers will receive a new product, a new product of the same type, and customers can refund if desired. Contact, questions, complaints about the return and exchange issues Please contact (028) 6281 8488.

III. Guaranteed warranty policy
All goods when customers buy are guaranteed quality and safety. Contact, questions, complaints about product quality issues Please contact (028) 6281 8488.

Sincerely thank you!